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RETURN + EXCHANGE

If you’re not satisfied with your Club Inãna purchase, you can return your item(s) for a refund or exchange within 30 days of purchase. We are happy to provide you a refund via Store Credit within 30 days. Returns or exchanges are accepted on unworn items in resalable condition.

Earrings, Sale Items, Gift Cards, and Personalized Engravables are Final Sale and cannot be returned.

Contact your Club Inãna Stylist to get your return started and receive a FREE pre-paid return shipping label.

Your Stylist will be happy to assist you with your return! She’ll provide you with a pre-paid return shipping label to make it fast and easy. If you are unable to contact your Stylist, please contact Club Inãna Customer Support and our Associate would be happy to assist you!

Please keep in mind when returning or exchanging an item:

• Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.

• In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.

• Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 14 days from your order date. Items that break prior to wear or have any product defects must be reported within 14 days of receipt to be eligible for a refund, exchange or replacement.

• Refunds: We are happy to provide you a Store Credit refund within 30 days. When you refund to Store Credit, we’ll reward you with an additional 5 points store credit incentive towards your next order. Initial outbound shipping will not be refunded.

• Replacements within 30 days may be returned at no additional charge. To replace an item due to a manufacturer's defect, please contact your Stylist who can assist you. After 30 days, please contact the Club Inãna’s Customer Support for assistance.

• Timing of Refunds: Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, your refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle. Did you pay your Stylist with cash or check? If so, please contact your Stylist as she will need to refund you directly.

• We also honour walk-in returns at our store.


Examples of manufacturer’s defect:

• Non-functional clasp

• Loss of stones or crystals

• Jump ring or chain link that is not closed properly


To return your items to Club Inãna via mail, simply

1. Place your items to be returned with your packing slip in a flyer.

2. Affix your pre-paid return shipping label to the outside of your flyer.

3. Place the flyer in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.


FAQ

1. Can I return something purchased with a gift card?

Yes. We’ll provide your refund in the form of Store Credit. You will just need to set up an account online and we’ll take care of the rest.

2. Can I edit or update my order once I’ve submitted it?

We can only edit or update your order before the shipment gets dispatched. You will need to contact us immediately to do so and if the updated amount is less than what you have paid us, we can only refund in the form of Store Credit.

3. How do I return a product?

Start with your Stylist. She can handle all your customer support needs and process most returns, replacements and exchanges online for you.

Within 1 business day of your Stylist submitting your return request, she will email you an optional pre-paid domestic shipping label to return your purchase to Club Inãna. You can also find this label in your online account associated with your returned order.

If you don’t know your Stylist, please contact the Club Inãna Customer Support and we will be happy to assist you.

4. When will I receive my refund?

As soon as we receive your returned items at our Distribution Center, we will gladly process your refund. Please allow 5 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail.

Once we process your return, you will see your refund payment via Store Credit. If you paid your Stylists with cash or a check, your Stylist will need to refund you directly.

5. I purchased an item from my stylist’s sample sale or directly from her table at a trunk show. Can I return in?

When purchasing items from a Sample Sale or from a Stylist’s table at a Trunk Show with cash or check, please follow up directly with your Stylist. Unfortunately Club Inãna Customer Support will not be able to assist you. When Stylists sell items off of their table, Club Inãna’s guarantee may not apply and this policy will vary with individual Stylists.

6. I purchased my items with cash or check and would like to return my items. How do I get refunded?

Since all orders placed online are required to have a valid credit card, your Stylist may have used their personal credit card to process the order. If you purchased an item with cash or check please contact your Stylist to process the refund. The Stylist will manually refund your purchase in your original form of payment of either cash or check.